Create a convenient digital experience, and build a reputation people trust.
Stand out in online search.
Podium makes it easy to rack up great reviews to increase your rank online, meaning you can attract more leads, more loan applications, and more clients.
One stop for every conversation.
Manage all your conversations from one inbox and create the modern experience your customers are looking for.
We’ve expanded our core Podium package to include even more essential features:
- Unified Inbox: Manage all your customer conversations from one central location, including text messages, Google Business Profile messages, and more.
- Reputation Management (Reviews): Easily collect and manage online reviews to build trust and improve your search ranking.
- Custom Client Surveys: Gather valuable feedback to understand your customers better and improve their experience.
- Web Chat: Engage with website visitors in real-time to answer questions, generate leads, and provide instant support.
- **500 Bulk Messages: Reach a wider audience with targeted text campaigns to promote special offers, announcements, and more.
Podium will be opt-in only after March 31st, 2025.
Opt-in now to retain access, plus get so much more!
Enhanced Customer Engagement: Connect with customers on their preferred channels for more meaningful interactions.
Improved Efficiency: Streamline your communication workflows and save time with a centralized platform.
Increased Pull Through: Drive sales and generate leads through personalized messaging and targeted campaigns.
Competitive Advantage: Stay ahead of the curve with the latest communication tools and features.Native Mobile App so you can import contacts, and stay in touch on the go
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March 13, 2025 Podium Webinar
Opt-in Below to take advantage of this offer, and get the edge in your market
Missed calls shouldn’t result in missed sales. Podium’s business VOIP system makes it easier for your team to get back in touch with missed callers—before they go to your competition. No matter how your clients want to reach you—on the phone, on social media, etc —everything is routed to the same inbox making it easier for you to never miss a message.
Phones Promo Video
Podium Phones: Key Features & Benefits
- Centralized Communication
View every client interaction—calls, texts, and voicemails—all in one streamlined interface. - Greater Control & Speed to Lead
Take full control of how and when you connect with clients, helping you respond faster and more efficiently.
Highlighted Features:
- Prompt-to-Text:
When a client calls, you can prompt them (before the phone rings) to start a text conversation instead. On average, 10–15% of callers choose to text instead.
- Voicemail Transcriptions
Read voicemails directly in the Podium conversation thread—no need to listen to audio files. - Missed Call Auto-Reply
Instantly sends a text message to anyone who calls but doesn’t get through. - Call Recordings
Keep a record of all phone conversations, conveniently linked to each contact. - Smart Caller ID
See a history of recent interactions with a caller before you even answer. - Call Forwarding
Forward calls to other devices or team members with ease. - Call Routing
Direct calls to the right person at the right time based on your setup.
Podium supports both VoIP and desktop phones.
Podium Phones experience demo from our Podium representative.
If you are interested in getting on Podium Phones, please reach out to us (click).
Yes! Anyone on your team can be given access to your Podium location with varying permissions, at NO ADDITIONAL COST!
From bulk texting (by uploading a list of contacts), communicating via text with clients under a single number, to responding to reviews on Google, Facebook, and more on your behalf, Podium was made for teams.
Podium checks to see if a loan file is Funded. When a loan is funded, Podium schedules an automatic review invitation text to be sent to the loan client.
The default send time is 10:00am after Podium receives the file marked as Funded.
Two other available times are:
- Immediately when file is received. (this ends up being around 7-7:30am)
- In the evening at 7:00pm.
If you would like to change your send time, please email mediateam@benchmark.us to let us know which time you prefer.
Yes! If you have a textable landline, you can give Podium (Twilio) access to texting rights. Sometimes, a VOIP carrier can be made to work, but not usually. Cell carriers cannot give texting rights.
If this can be supported for you, your team will be able to manage text communications from your landline phone number within the Podium interface. Phone calls will still ring your phone as expected!
Unfortunately, Podium is not set up to allow this. However, they do provision a phone number with a local area code for your Podium Location to use, if you choose not to give texting rights for your textable landline.
You can check to opt-out of Podium from Encompass.
By when do I need to opt-out in Encompass?
The podium file is uploaded at 10pm that night so the opt out button needs to be checked before/on the day of the Borrower Intent to Proceed date is completed.
If the opt out is check before loan is funded, then the funded portion will not be uploaded that day.